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Get out cause this company won’t help you when you need it. The app itself lacks functions and feels basic.

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MAKE SURE TO REMOVE YOUR AUTO PAY CARD BEFORE YOU CANCEL otherwise they’ll still charge you the full amount even though you cut it off 2 weeks early from the due date. Because of all these terrible experiences, I left and switched to another company *cough* t-mobile *cough*. I needed my phone urgently for the next day as I use it for work.

You have to wait 2 days of shipping and then the whole set up process and send a request if you want to keep your old number. 2 years later my phone died and I needed it for work the next day. Tell my why it took 10 phone calls to get NOTHING done which each representative telling me the same thing “you’ll get a sim in the mail, the process takes a few days” when in reality all the back and forth took 2 months for NOTHING to get done except waste my time. My issues started trying to merge my phone number account with my husband’s already existing internet plan. I had spectrum mobile for about 2 years and at first I thought it was great. Let me tell you, when someone who used to work in the customer service industry tells you this company has really bad customer service, believe them! This is also coming from someone who generally doesn’t leave reviews but Spectrum has our loyalty over years of usage as customers. Summarized, Spectrums customer service, workers, and service they provide is efficient, reliable, and professional. Also they scheduled the appointment the following day of the initial call to setup the appointment.

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Only improvement we’d have to recommend is that at both houses we had to call technicians to initially startup the equipment as the signal didn’t work through the app on our end, but the technicians called us ahead of time and even showed up early, only took 30 mins (probably less) both times, were professional and courteous, and were very knowledgeable. My wife and I are both creatures of habit and were hesitant to try a new provider at first, especially in regards to speed for a family of 4 and regular guests visiting us and my wife working remotely, but we’re glad we did as we haven’t had a single issue with internet speed whatsoever. We’ve used Spectrum at 2 different houses, Technicians have always been above the expectation you normally get from other providers. Spectrum Enterprise: For when your office means business.Spectrum News: Local news, weather, events and more.Spectrum Sports: Never miss a game when you’re on the go.

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Spectrum TV: Stream movie and TV favorites right from your phone.We love suggestions about the My Spectrum App-we use customer feedback when we plan our.Share feedback about your app experience-we read every comment.ěe the first to know about Spectrum's latest products and services.

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Ědd Spectrum Mobile or upgrade your Spectrum TV and Internet services in the app.Instead of calling, find quick answers with in-app support.Ĝheck and manage Spectrum Mobile data usage and plans.Ědd household members and manage their access.Ĝhat with Spectrum customer service and get help anytime, anywhere Schedule appointments and track your technician in the app.Ĝonnect to Spectrum WiFi access points nationwide.Upgrade to Advanced WiFi and extend your internet reach across your home or business.Troubleshoot your WiFi and internet connections.ğind statements: Review previous billing statements and history.Set notifications: We’ll let you know when your payment is due.Schedule one-time payments: Control how and when your Spectrum payment is sent.Ğnroll in Auto Pay: Never miss a billing due date.

Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.

We’ve made it even easier for you to sign in and manage your Spectrum account all in one place with My Spectrum App. You’re on the move and so are we! Download the new My Spectrum App, now including Spectrum Mobile services.